Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support.

• Personal information (name, email address, phone number)
• Billing and shipping addresses
• Payment information (processed securely through our payment providers)
• Photos and images you upload for card creation
• Order history and preferences

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and account
• Provide customer support
• Improve our products and services
• Send you promotional communications (with your consent)
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy:

• Service providers who assist us in operating our business
• Payment processors for transaction processing
• Shipping companies for order delivery
• Legal authorities when required by law

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure payment processing through certified providers

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. We may also retain information to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your personal information
• Opt-out of promotional communications
• Request a copy of your personal information
• Lodge a complaint with relevant authorities

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. These help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and performance

8. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Return and Refund Policy

Due to the custom and personalized nature of our products:

• All sales are final - no returns or refunds are accepted
• Products are made to order based on your specifications
• We cannot accept returns for change of mind or design preferences
• Refunds will only be considered in case of manufacturing defects
• If approved you will be automatically credited on your original payment method within 10 business day
• Any manufacturing defect claims must be reported within 48 hours of delivery
• Proof of defect (photos/videos) must be provided for claim processing

12. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at: